5 Things Technical Writers Need To Know
The
average person doesn't know that there are different types of writers.
There are copywriters, content marketers, columnists, academic writers,
grant writers, novelists, ghostwriters, poets…the list goes on and on.
Each of these writers possesses unique skill and focus on different
areas of writing expertise.
Along with
the aforementioned, there are also technical writers. Their job focuses
on creating technical documentation, which can be in the form of
instruction manuals, online help, white papers or system manuals, to
name a few.
The job of
a technical writer is not easy. Most of their writing has to be
confined to specific document requirements (meaning no creative flair),
it must be specific (generalizing is usually not allowed) and it must be
specific (no skipping steps). It's a difficult job, and below are five
things all technical writers need to know.
1. How to Communicate
This seems
like a no brainer. It is true that in order to be a technical writer,
one must know how to write. People rely on technical writer’s for
in-depth and specific information. Their writing needs to be clear and
detailed.
Along with
writing, technical writers need to know how to communicate in other
ways. Their job requires them to know the ins and outs of products and
to know specific step-by-step instructions on how things work. In order
to get this information, they need to communicate with others. Technical
writers conduct plenty of interviews in order to get all the
information they need to produce quality and thorough work.
2. Subject Knowledge
Before a
technical writer can write about a product, they need to know how it
works. It is impossible to write a user's manual on something that they
have never seen or used. Their job requires a great amount of research
in order to ensure they are properly addressing the topic or product.
It also
requires detail. If a technical writer is creating an instruction
manual, they have to include every step in the correct order. Missing
one step or forgetting one detail can nullify their entire project.
3. How to Use Different Software
Technical
writers can write for a variety of mediums. They may write a user's
manual that will be printed in book form, they may write instructions
for a postcard, and they may write an online help desk section for a
website. Because of the variety, technical writers need to know how to
utilize different software. They may have to know Microsoft Office for
their basic tasks, but they may also need to know Adobe Photoshop to
edit necessary images for their work. If their work will be an online
piece, they may need to know Adobe Fireworks. It's important for
technical writers to have a grasp on multiple software to ensure they
can tackle all mediums.
4. Wikis
A wiki is a
website that allows users to make edits to its content. The largest
wiki example is that of Wikipedia, an online encyclopedia that allows
users to add content to specific topic (with references, of course).
Wikis are a
great tool for technical writers because it gives them the ability to
post their knowledge in one convenient location. Wikis can also be a
great collaboration tool, allowing technical writers to post notes on
their topic with one another.
5. HTML5
Many
websites are converting to HTML5, so it's important for technical
writers, especially those who write for the Internet, to know. It may
take some time to learn, especially if they're unfamiliar with HTML in
general, but with so many hard copy publications switching to digital
formats, it is beneficial for all technical writers to know how to write
at the least the basic form of code.
Technical
writing takes a lot of skill, and having a good grasp on effective
writing, knowledge on the subject and experience in a multitude of
mediums will make a technical writer’s skill even stronger.
About Author
Charlie
Adams is a tech guru and internet fanatic working as a consultant in the
Las Vegas area. Charlie is a grammar fanatic and always insists his
colleagues use a grammar checker to ensure their writing meets a high grammatical standard. He often consults with his internation clients using an international cell phone.
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